Privacy Policy for Clean Easy London
Effective date: 13th February 2026
Clean Easy London ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard personal data when you use our services, contact us, or visit our website.
This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
1. Who We Are
Business name: Clean Easy London
Address: [Insert Registered Business Address]
Email: [Insert Contact Email]
Phone: [Insert Phone Number]
We are the data controller responsible for your personal data.
2. Information We Collect
2.1 Information You Provide
We may collect:
Full name
Service address and postcode
Billing address (if different)
Email address
Telephone number
Property access details (e.g., key safe instructions)
Cleaning preferences or special instructions
Communications with us
2.2 Booking and Service Records
Dates and times of services
Type of cleaning requested
Notes recorded by staff necessary to complete services safely
2.3 Payment Information
Payments are processed securely by third‑party payment providers.
We do not store full card numbers or security codes.
We may retain:
Transaction confirmation
Partial payment identifiers
Billing history required for accounting and legal purposes
2.4 Website and Technical Data
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device type
Pages visited and time spent
Referral source
Cookie identifiers
3. How We Use Your Personal Data
We process personal data only where legally permitted under UK GDPR, including:
3.1 Contractual Necessity
To provide cleaning services you request
To manage bookings, scheduling, and payments
To communicate about appointments or issues
3.2 Legitimate Interests
To improve our services and customer experience
To maintain business records
To prevent fraud or misuse of services
To ensure staff safety when attending properties
3.3 Legal Obligations
To comply with tax, accounting, and regulatory requirements
To respond to lawful requests from authorities
3.4 Consent (where required)
Marketing emails or SMS (you may withdraw consent at any time)
Optional cookies and analytics
4. Marketing Communications
We will only send marketing where:
You have given consent; or
You are an existing customer and have not opted out.
You may unsubscribe at any time by:
Clicking the unsubscribe link in emails; or
Contacting us directly.
5. Sharing Your Data
We never sell personal data.
We may share information only where necessary with:
Employees or cleaners assigned to your booking (limited to necessary details)
Payment processors and accounting providers
IT, hosting, and software providers
Professional advisers (legal, insurance, accounting)
Government or law‑enforcement authorities when legally required
All third parties must keep data secure and confidential and process it only under our instructions.
6. International Data Transfers
Where service providers are located outside the UK, we ensure appropriate safeguards such as:
UK adequacy regulations; or
Standard contractual clauses approved for UK use.
7. Data Retention
We retain personal data only as long as necessary, including:
Customer records: up to 6 years for tax and legal purposes
Communications: up to 3 years unless required longer
Marketing consent records: until withdrawn
Website analytics: typically 14–26 months
After this, data is securely deleted or anonymised.
8. Data Security Measures
We implement appropriate technical and organisational security, including:
Password‑protected systems and devices
Restricted staff access on a need‑to‑know basis
Secure cloud storage providers
Encrypted payment processing
Staff confidentiality obligations
Procedures for handling suspected data breaches
In the event of a data breach, we will:
Assess risk promptly
Notify the UK Information Commissioner’s Office where legally required
Inform affected individuals when necessary
9. Your Legal Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Restrict processing
Object to processing based on legitimate interests
Withdraw consent at any time
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)
We may request identity verification before fulfilling requests.
10. Children’s Privacy
Our services are not directed at children under 18.
We do not knowingly collect children’s personal data.
11. CCTV, Photos, and Property Security
We do not install CCTV in customer properties.
If customers operate CCTV or door cameras, footage is controlled by the customer, not us.
Staff may take limited photos only when necessary for:
Documenting damage or safety concerns
Verifying completed work for dispute resolution
Such images are stored securely and deleted when no longer required.
12. Insurance, Liability, and Incident Records
Where incidents, damage, or complaints occur, we may retain relevant personal data and evidence for:
Insurance claims
Legal defence
Dispute resolution
Retention may extend up to 6 years or longer if required by insurers or law.
13. Cookies
Our website may use:
Essential cookies – required for site functionality
Analytics cookies – to understand website usage
Preference cookies – to remember settings
Non‑essential cookies are used only with consent via a cookie banner.
You can control cookies through browser settings.
14. Third‑Party Links
Our website may contain links to third‑party websites.
We are not responsible for their privacy practices.
15. Changes to This Privacy Policy
We may update this policy periodically.
The latest version will always appear on our website with the revised effective date.
16. Contact and Complaints
Clean Easy London
Address: 9 St Johns Hill, SW11 1BT
Email: radiantresidencesuk@gmail.com
Phone: 07802705257
If you are unhappy with how we handle your data, you may contact the Information Commissioner’s Office (ICO) in the UK.